Are meetups available?
- Available for bigger orders that may not survive the mailing process ಥ ͜ʖ ͡ಥ
- You can choose to collect items at my booths too! Check my Instagram for updates.
How long will it take to send out my order?
- Local orders will be sent out within two to seven business days once payment is received.
- International orders will be sent out within two weeks after confirmation.
- Custom and back-order items may require more time to send out.
Can I pay via PayLah/PayNow?
- Yes, you can! Simply screenshot the items you want to purchase and DM me on Instagram.
How long do back-orders take?
- Backorders usually take one to two weeks to complete. Please only order if you are comfortable with waiting.
When are your pop-up booths?
- Information about my pop-up booths can be found on my Instagram. Feel free to leave me a DM or email to enquire about my pop-ups!
Can I combine orders on your website?
- Yes, you can! Do ensure that I have not marked your shipment 'shipped'.
- Please DM me on Instagram. You can choose to purchase again, and I will refund your shipping.
What if my promotional codes do not work?
- Do not panic! Simply DM me on Instagram, and I'll fix the issue as soon as possible.
- If I reply to you past the promotion date, the codes will still apply as long as you DM me before the end of the promotion.
What kind of materials do you use?
- My products are mostly made out of polymer clay and resin.
Are the chains/hooks stainless steel/hypoallergenic?
- All chains, jump rings and clasps for necklaces and bracelets are stainless steel.
- You can also request S925 hooks, instead of the normal ones, for the earrings.
- Please state it in the checkout. I'll attach them if I have them in stock!
How do I care for my products?
- Do not put them under direct sunlight
- Do not come in contact with any alcohol-based products
- Do not come into frequent contact with water
- Do not apply unnecessary pressure on the products
- I do fix simple malfunctions for free (e.g. dropping of eye pins). Do note that you have to bear mailing costs! Extra charges will apply if your product repair requires me to use clay!
Happy shopping!